Listen again to Pippa in conversation with Jane Fowler (Head of Customer Support ¹ú²úÊÓÆµ) and Carolyn Cairns (Human Resources and Operational Development Manager) to talk through these principles, in the first of a series of podcasts on the Change Programme, first published in August 2022.
Keep a lookout for more podcasts on the Change Programme and how we are getting on with delivering it over the months ahead.